South Western Ambulance Service - NHS Foundation Trust

You could be the most important person they never meet.

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South Western Ambulance Service is the most clinically advanced Trust within the UK. At the frontline of care, we know how tough yet rewarding emergency care can be, and no more so than in our South West Clinical Hubs in Bristol and Exeter. Our Clinical Hub is a state-of-the-art working environment, with flexible working opportunities available. Offering the highest emergency care standards, we don’t only provide the best for our patients, but also our staff. With a strong commitment to health and well-being, we have a dedicated Staying Well Service to support all SWASFT Staff in staying both emotionally and physically well in these often demanding roles.

Benefits of working in our Clinical Hubs:

  • Free on-site parking
  • Potential career progression
  • Modern working environment
  • Full training
  • Flexible working hours
  • Dedicated Staying Well Support Service

“I have been a Clinical Supervisor with SWASFT for 2 years following a career of 30+ years as a ward, practice and NHS Direct nurse. The Clinical Supervisor role at SWASFT utilises all my previous skills to assess patients who have either rung 999 or been transferred through from NHS 111. The role of Clinical Supervisor has exceeded all my expectations. I find it challenging, interesting and despite my experience of 30+ years I am still learning ‘new’ things every day! I’m also convinced this is good for the ‘old grey matter’! I particularly enjoy working within a mixed skill environment, where a wealth of experience and knowledge is shared. I am respected and feel valued both as a person and a nurse, and am able to access support from my immediate colleagues of nurses and paramedics, the clinical team leaders and a dedicated support service if required.

I can honestly say I actually look forward to coming to work and this role has been one of the most rewarding and enjoyable of my career.”

Mary, Clinical Supervisor

Roles available in the Clinical Hub

Dispatcher – Bristol

Job ref: 202-A-19-10608

Our team in the North Clinical Hub, based in Bristol, are looking for a Dispatcher, with experience of working in an emergency control environment, to be responsible for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.

The opportunity has arisen within South Western Ambulance Service in the North Clinical Hub for a Dispatcher. The successful candidate will initially work as part of a team and will be responsible for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.

It is desirable that you will have had experience of working in an emergency control environment. You will need to be able to stay calm and professional and be used to working in a pressurised environment, as well as record accurate information.

You must have 4 GCSEs at C grade or above, including English (or equivalent) together with good keyboard skills and good oral communication skills. The ability to be tactful and diplomatic as required is also necessary.

Interviews will take place week commencing 2 September.

Training starting on 21 October 2019.

*Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.

Dispatcher – Exeter

Job ref: 202-A-19-10610

Our team in the South Clinical Hub, based in Exeter, are looking for a Dispatcher, with experience of working in an emergency control environment, to be responsible for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.

The opportunity has arisen within South Western Ambulance Service in the South Clinical Hub for a Dispatcher. The successful candidate will initially work as part of a team and will be responsible for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.

It is desirable that you will have had experience of working in an emergency control environment. You will need to be able to stay calm and professional and be used to working in a pressurised environment, as well as record accurate information.

You must have 4 GCSEs at C grade or above, including English (or equivalent) together with good keyboard skills and good oral communication skills. The ability to be tactful and diplomatic as required is also necessary.

Interviews will take place week commencing on 2 Setepmber 2019.

Training course starting 21 October 2019.

*Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.

Clinical Supervisor – Bristol & Exeter

Job ref: 202-324-18

As a fully-qualified registered nurse, you’ll already understand the importance of patient care and more than likely, caring for others is at the heart of your career-choice. But have you ever considered a role where you would never meet your patients face-to-face, and where delivery of care is done purely over the phone?

We are recruiting individuals who would take this opportunity as an exciting challenge.

Our call-centre based Clinical Supervisors, located in Bristol and Exeter, deliver care in the most unique way. Often never meeting patients; their success is solely down to their excellent clinical knowledge and their outstanding communication skills.

This role can often be challenging, and you will be expected to work autonomously on a daily basis, making critical and often life-changing decisions.

You will receive an individual training needs analysis and full training, support and mentorship will be available to induct you into your new role.

To find out more about this role, please contact us today to arrange an informal visit to the Hub.

Staying Well Support Service

Our Staying Well Service is a supportive signposting service enabling employees to access emotional support, such as counselling, specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.

The operational team within the Staying Well Service comprises of:

  • 2 x Mental Health Practitioners
  • Occupational Therapist
  • Office Manager

The primary purpose of the service is to support all SWASFT Staff in staying both emotionally and physically well. Individuals can receive telephone and face-to-face emotional support as well as requesting physiotherapy and access to employment, legal, and financial advice.

“I’ve been working on the clinical desk for a year now and really enjoying the style of work. I thought it was where out of date Paramedics went as a change to the frantic pace of operational life. How wrong could I be! It’s challenging at times but so varied that there’s little chance of not learning something new. Like lots of areas within the service, if you don’t experience it then you’ll never know if it could suit you. It’s amazing how lovely most patients are when they have been waiting for hours for an ambulance to just have someone on the end of a phone explaining our demands and trying to find an alternative pathway for them. Just as it is on the road, there are of course patients who are more challenging and demanding but that’s part of the joy of getting the right outcome for them and maybe even a thank you from them at the end of the call.”

Helen, Clinical Advisor

If you would like to find out more about the opportunities available at South Western Ambulance Service, please visit www.jobs.nhs.uk or call 0300 3690360

Locations

The South West is a beautiful and diverse part of the country, it is a great place to live and work.

South Western Ambulance Service NHS Foundation Trust provides accident and emergency services throughout the South West region: including Bath and North East Somerset, Bristol, Cornwall and the Isles of Scilly, Devon, Dorset, Gloucestershire and South Gloucestershire, Somerset, Swindon and Wiltshire.

For more information on the South West please visit www.visitsouthwest.co.uk

Headquarters, Administrative Hub, Clinical Hubs

A
Trust Headquarters,
Unit 3/4,
Abbey Court,
Eagle Way,
Exeter,
Devon EX2 7HY
01392 261500
B
St James A,
Bradley Stoke,
Bristol BS32 4QJ

Map Key

HQ Headquarters
Clinical Hubs / Admin Hub Clinical Hubs / Admin Hub
Stations Stations
HART bases HART bases
Air Ambulance bases Air Ambulance bases
BoundriesDivisional boundary
Areas covered by the South Western Ambulance Service

Our Ambulance Sites

Cornwall
Penzance
Carbis Bay
Helston
Falmouth
Redruth
Truro
St. Mary’s (Isles of Scilly)
Newquay
St. Austell
Wadebridge
Bodmin
Camelford
Liskeard
Launceston
Saltash
Torpoint
Bude
Devon
Derriford
Tavistock
Holsworthy
Bideford
Okehampton
Ashburton
Totnes
Kingsbridge
Dartmouth
Brixham
Paignton
Torquay
Newton Abbot
Dawlish
Exeter
Crediton
South Molton
Barnstaple
Ilfracombe
Lynton
Tiverton
Cullompton
Exmouth
Sidmouth
Honiton
Axminster
Somerset
Minehead
Taunton
Ilminster
Yeovil
Bridgwater
Burnham
Castle Cary
Glastonbury
Shepton Mallet
Frome
North Somerset
Weston-Super-Mare
Churchill
Nailsea
Bath & North East Somerset
Paulton
Keynsham
Bath
Dorset
Bridport
Weymouth
Dorchester
Sherborne
Wareham
Swanage
Blandford
Shaftesbury
Wimborne
Poole
Bournemouth
Christchurch
Wiltshire
Salisbury
Amesbury
Warminster
Trowbridge
Devizes
Marlborough
Chippenham
Swindon
Malmesbury
Bristol
Avonmouth
Bristol
South Gloucestershire
Soundwell
Almondsbury
Yate
Falfield
Gloucestershire
Dursley
Stroud
Cirencester
Lydney
Coleford
Cinderford
Staverton
Tewkesbury
Moreton in Marsh
HART Bases
  • Exeter HART base
  • North Bristol Operations Centre
Air Ambulance Bases
  • Wiltshire Air Ambulance (Devizes)
  • Great Western Air Ambulance (Filton, Bristol)
  • Dorset and Somerset Air Ambulance (Henstridge)
  • North Devon Air Ambulance (Burridge)
  • Devon Air Ambulance (Exeter)
  • Cornwall Air Ambulance (Newquay)