Helen, Clinical Advisor

“I’ve been working on the clinical desk for a year now and really enjoying the style of work. I thought it was where out of date Paramedics went as a change to the frantic pace of operational life. How wrong could I be! It’s challenging at times but so varied that there’s little chance of not learning something new. Like lots of areas within the service, if you don’t experience it then you’ll never know if it could suit you. It’s amazing how lovely most patients are when they have been waiting for hours for an ambulance to just have someone on the end of a phone explaining our demands and trying to find an alternative pathway for them. Just as it is on the road, there are of course patients who are more challenging and demanding but that’s part of the joy of getting the right outcome for them and maybe even a thank you from them at the end of the call.”